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| Investor Service
Centres |
| MCX-SX, with a view to
cater to the needs of the investors and provide counseling,
has set up Regional Investor Service Centres at Chennai,
Delhi, Kolkata and Mumbai. Investors may approach these
centres for assistance, support or redress of their grievances
against members of the Exchange.
Investors are advised to be aware of their rights and
obligations before dealing with members of the Exchange. |
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- Deal only with and through SEBI registered members
of the stock exchange
- Provide all details in full in the “Client
Application” form along with complete set of
supporting documents
- Execute Member-Constituent agreement as per the
format prescribed by the Exchange
- Obtain a clarification from member regarding brokerage,
commission, fees and other charges levied for trading
- Obtain the proof of payment made as deposit of money/property
with the member
- Place order for buy or sell clearly in writing or
in such form or manner, as may be mutually agreed
- Ensure that the contract note is received on time
with all relevant details mentioned clearly
- Ensure the payment of funds for settlement on time
and obtain the necessary receipt from the member
- Ensure the receipt of funds from member on time
as prescribed by the Exchange and in case of dispute,
approach the Investor Grievances Cell of the Exchange
- Ensure the receipt of statement of Accounts and
margins on a periodical basis
- Report errors, if any, within specific period to
the member and for non rectification of errors, refer
to the Investor Grievances Cell of the Exchange without
delay
- In case of surrender of membership, members declared
as defaulter or expelled members, claims if any, with
respect to transactions being executed through the
trading system of the Exchange, may be lodged along
with supporting documents to the Exchange. The Exchange
publishes public notice inviting claims, if any, from
investors
- All claims, differences or disputes with members
arising out of or in relation to dealings, contracts
and transactions made subject to the Bye-Laws, Rules
and Regulations of the Exchange may be submitted to
arbitration in accordance with the provisions of the
Bye-Laws and Regulations
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| Do’s and Don’ts |
| Do’s |
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- Deal always with SEBI registered members of the
Exchange
- Obtain copies of the Know Your Client form, Member-client
Agreement, Risk Disclosure Document and all other
documents executed by you
- Read carefully the contents of Risk Disclosure
Document which forms part of the Investor registration
- Always insist on contract notes from the Member
for trades executed and verify the same
- Ensure sufficient funds availability in your bank
account towards pay-in obligation
- Review statement of Accounts and Margin
- Follow up for pending documents diligently
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| Don’ts |
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- Don’t deal with unregistered intermediaries
- Don’t execute any documents with any intermediary
without reading and understanding the contents
- Don’t trade on rumours
- Don’t get swayed by promises of high returns
and luring advertisement
- Don’t make any payments in cash
- Don’t hesitate to approach concerned authorities
to resolve disputes, if any
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